For FY 2018, the requirement for the physical accomplishment was changed to the agency’s critical process improvement/s instead of the achievement of the Major Financial Outputs (MFOs). The format of Forms A/A1 is now changed to systems improvement, the Modified Form A/A1.
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If the field is not applicable for a service of the agency, the agency can write N/A in the remarks column.
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The substantive compliance cost, according to AO 25 IATF MC 2018-01, is the cost incurred by the target entities so that they can comply with certain regulations imposed by the agency. If this does not apply to your agency you can put N/A.
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DAP Senior Vice President (SVP) Magdalena Mendoza said that they need to check if it is really reduced. If there are any complaints received, the improvements were not sufficient. This will be reflected in the last column of the Annex 3, the Satisfaction Results. There could be a possibility the agency will declare that they can’t streamline any further but the complaints from the transacting public remains the same.
Another thing to consider is the percentage reduced of the target. If in the previous years there were already reductions done, the agency can include it in the report. The agency can state that they already started streamlining several years back. But the satisfaction results from the transacting public will be based in the FY 2018 efforts of the agency.
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SVP Mendoza mentioned what is in the Citizen Charter should be reflected in the Form A. If the coverage is the same with the ISO certification, it is fine. The baseline data will be January 2018 or December 2017 and improvements will be by December 31, 2018.
For those agencies who said that they have already streamlined prior to January 1, 2018, they can submit background information in order to contextualize the starting point of January 2018.
