FAQs
QUESTION: Do we require the ROs to submit a streamlined process?

Every delivery unit must be reflected in the streamlining reports. This will allow the delivery units to be properly ranked.

HIDE FULL ANSWER

QUESTION: Do agencies need to have critical process/es for all DUs? Do all DUs must be reflected in the form?

The bases for the frontline services are those declared in the agencies Citizen’s Charter. Including non-frontline services will enable those units working for the STO and GASS to be ranked as best. However, it is up for the agency to declare a critical non-frontline service. The priority will be the critical frontline services.

For delivery units to be recognized for their contribution in the streamlining process, the agency must include them. On the other hand, if they did not contribute, the agency does not need to report it. The rating depends on who will have the best performance in terms of the streamlining. The rating and ranking is related to the achievement of the physical targets.

Agencies are not required to report all the non-frontline services but to equalize the chance for those deserving delivery units to be ranked as best it is advisable to report also the non-frontline services.

VIEW FULL ANSWER

QUESTION: Is it a requirement to reflect an item/factor of the streamlining effort in ranking DUs?

The posting of System of Rating and Ranking (SRR) has already expired last October 1, 2018. If the agencies want to change what they have posted last year, it is an internal arrangement of the agency to decide the criteria for the rating and ranking. There is no specific prescription on how the agency will do their internal SRR. But for all DUs and services to be ranked, the Task Force encourages the agencies to include the all accomplishments including the non-frontline.

VIEW FULL ANSWER

QUESTION: Is there a need for the agency to re-submit their CoC for FY 2018 PBB, if the CSC already validated them and found compliant for the FY 2017 PBB?

There is no need to re-submit the agency’s CoC for FY 2018 since they already submitted last 2017, hence, was already found compliant.

VIEW FULL ANSWER

QUESTION: If the agency is not ISO certified, is there an alternative requirement to qualify for PBB?

There are ISO 9001:2015 QMS equivalent certifications/attestations granted by similar internationally recognized bodies promoting Total Quality Management (TQM), e.g. Philippine Quality Award (PQA), ISO/IEC 17025, ISO 17020, and Qmentum Accreditation Canada gold award.

VIEW FULL ANSWER


REPUBLIC OF THE PHILIPPINES

All content is in the public domain unless otherwise stated.

ABOUT GOVPH

Learn more about the Philippine government, its structure, how governemnt works, and the people behind it

GOV.PH
Official Gazette