FAQs
QUESTION: Should we allow the governors/board members to receive PBB when they are not Career Executive Service (CES) officials?
If the governors are full-time, appointed by the President, salary-based; they can be given PBB.
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QUESTION: Where can they base the target for the client satisfaction survey (CSS)? Is it the target before the process improvement or is it the target for the implementation of the process improvement?
It will be based on the year-end target of the agency’s satisfaction survey. It should be their target for 2018.
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QUESTION: Is the CSS specific on the frontline service or a survey for the entire agency?
Based on the form, the CSS is according to the frontline service. If the agency can extract it from the internal data, they can use it for reporting rather than the total for the entire agency.
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QUESTION: What are the implications of not having client satisfaction rating for our non-frontline services?
For the client satisfaction for non-frontline service, you can still make an in-house survey and implement it before the deadline.
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QUESTION: Does the sustained 30% Commission on Audit (COA) recommendation come from the Annual Audit Report (AAR)? How about the Audit Observation Memo (AOM) that is issued regularly? Does the measurement of the 30% come from the AAR?
The sustained 30% COA Audit Recommendations should come from the Annual Audit Report. It is computed based on the audit recommendations of the years prior to the cycle year of the PBB.
